Home » Cloud » [Resolved] AWS workspaces error message “Your session was interrupted. Please wait while we attempt to reconnect.”

[Resolved] AWS workspaces error message “Your session was interrupted. Please wait while we attempt to reconnect.”

How to resolve a freezing AWS workspace which keeps  disconnecting with the error “Your session was interrupted. Please wait while we attempt to reconnect.”

you will need to connect to it using a different network which may be your corporate network using RDP services

Once you are logged in then you can perform the following steps

  1. Reinstall the PCoIP Agent :

To reinstall the PCoIP agent Reboot the workspace from the workspaces console

Select Workspace -> Actions -> Reboot workspace. This will re-install the PCoIP agent.

  1. Restart the Skylight service :

From within the workspace,

Click Start -> Run -> Type Services.msc -> In the Services Window, scroll down and find SkyLightWorkspaceConfigService -> Right Click  -> Restart.

There are times where sometimes the workspace keeps getting connection refused from the skylight service and even AWS support recommends rebuilding the workspace

Thanks for reading this and let me know if it has helped or if there is a improved process and I will update the post

 

 

 

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