[solved] How to factory reset the Cisco 7965 phone to default settings step by step

There are times where you need to set the Cisco phone to factory settings. The process is quite simple

Step 1 is to power Off and On the phone

1. One the speaker phone button on the right side of the phone blinks on and off
2.  Hit the # sign until all the buttons on the top right of the phone blink in order
3.  Press 123456789*0# and this will reset the phone

Once the phone is reset, you will see the phone trying to connect the call manager and will get the proper firmware, once the phone is set to factory defaults, please not the it does require DHCP server to get the IP address before it can connect to the call manager.