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[solved] How to resolve the Cisco Anyconnect error message “Could not connect to the server, Please verify internet connectivity and server address”

[solved] How to resolve the Cisco Anyconnect error message “Could not connect to the server, Please verify internet connectivity and server address”

Below is any error message that is sort misleading. seems like it is pointing to the internet not being function while that may not be case. the issue is the interface of the firewall is rejection the connections if you have full connectivity to the internet due to the Cisco bug listed below.

 

Here are few things that you want to test on the local machine before you start digging into the Cisco ASA back end

Ping the VPN hostname to make sure it is replying and in some cases it may not and this could be that your firewall is simply blocking ICMP traffic. see below

Perform a  NSlookup to make sure DNS is working and name is resolving for you. replace Cisco.com with your hostname.

This is due to a bug if you are running the following code. 9.12.(1) 9/8(4) or 12(1.34)

see the link below an does require CCO login.

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvp10132

 

The quick work around that you can do is to disable and enable the webvpn.

Config T.

webvpn

no enable outside

enable outside

Thanks for reading this and this should resolve the issue until you upgrade the code. The upgraded code will resolve the issue permanently.

 

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